We want to make sure our installer's output is the most recent thing in the log file. Re-download Splice and then run the installer: /download Run the installer one more time, even if it fails again.How to Get Install Logsįollow the steps below depending on which OS you're running to get your install logs: MacOS If this troubleshooting doesn’t resolve the issue, please reach out to us via our Support Form with your install logs. If everything is working in safe mode, the issue may have to do with your antivirus software or a firewall. Here are instructions for booting up in safe mode for each version of Windows. Boot up your PC in Safe Mode with Networking and then try installing while in safe mode.You can check out the latest version and update if need to here. Confirm that you have the most current version of Microsoft's.Repairs automatically start on your hard drive then restart your device. In the window that pops up, type chkdsk/f C: and press the Enter key. Choose Command Prompt from the list of results. Select the Start button, then in the search box on the taskbar, type “command prompt”. Remove all external storage devices and drives, docks, and other hardware you might have plugged into your device that isn’t needed for basic functionality. Free up space on the hard drive so there is adequate space.Ensure that the computer user has OS-level permissions to install to the specified location.Then, re-download the installer and install the Splice app. You may need to click the "lock" icon and enter your password before adjusting this setting. Go to System Preferences > Security and Privacy > General and select "App Store and identified developers," under Allow applications downloaded from. Check “App store and identified developers” under your security preferences.You can only have the Splice app on one Mac user account at a time. Confirm the Splice app is not already installed on another Mac user account.Make sure you have “Allow this user to administer this computer” selected for the Mac user account you are using the Splice app on. To confirm your Mac user account has admin privileges, go to System Preferences > Users & Groups. Make sure your Mac user account has admin privileges. Splice cannot be installed onto a standard user account or a guest account.If issues persist, follow these troubleshooting steps depending on which OS you're running: MacOS Delete all previous instances of the splice.dmg or splice.exe installer file before attempting to install the Splice app again.More information on how to whitelist applications or disable the software can be found here. Check that any network monitoring or anti-virus programs are not blocking the Splice app from installing.We cannot guarantee that the app will install or run on your Mac or PC if you are running an older OSX or version of Windows. The current version of the Splice desktop app is compatible with macOS 10.15+ and Windows 10+. Make sure you are running a supported operating system.There are a number of different reasons the Splice application might be failing to install. Below are the officially supported OSs with the Splice desktop app: You can access Splice’s entire Sounds marketplace, drag and drop samples directly to your DAW, preview sounds in your DAW’s key and tempo with Bridge, and install Astra, Beatmaker, and Rent-to-Own plugins with ease. Run the installer and the app should be available on your device. You'll need to install the app to get started with accessing your subscription features. The Splice desktop app allows you to access your Sounds library and software in one convenient place to use in sync with your DAW.
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